AI agents in 2026 are no longer “just chatbots.” They plan, use tools, follow policies, collaborate with other agents, and execute workflows that touch revenue, customer experience, and internal operations. The upside is big: well-optimized agents can reduce cycle time, improve consistency, and unlock scale without adding headcount.Optimization, however, is not one trick. It is a system: architecture, prompting, tool design, retrieval, evaluation, observability, safety, and continuous improvemen [...]
